RETURN POLICY

Thank you for choosing JF Jewellers. We aim to provide you with high-quality products, but we understand that there may be instances where a return is necessary. Please review our return policy below:

Return Period

- You have 14 days from the date of purchase to initiate a return.

**How to Initiate a Return:**

1. Contact our customer service at JF.JEWELLERS@HOTMAIL.COM to request a return.

2. Provide your order number, reason for return, and any relevant details.

3. Await approval and further instructions from our customer service team.

Refund/Exchange

- Refunds will be issued to the original payment method once the returned item is received and inspected.

- Items must be returned in their original, unused condition as they were when sent out. All returned items will undergo a thorough inspection. If the item does not meet these standards, we reserve the right to refuse an exchange or refund.

- Exchanges are subject to product availability. If the requested item is unavailable, a refund will be processed.

Exceptions

Damaged or Defective Items

- If you receive a damaged or defective item upon delivery, please contact us immediately for assistance.

By making a purchase with JF Jewellers, you agree to and accept our return policy. We appreciate your business and are committed to ensuring your satisfaction. If you have any questions or concerns, please don't hesitate to contact our customer service team.